Complaint Policy

Last updated: March 8, 2026

We are committed to providing a high-quality service. If something goes wrong, we want to hear about it and resolve the issue promptly.

1. How to Submit a Complaint

You can submit a complaint by emailing us at admin@makelesson.com with the subject line "Complaint". Please include:

• Your name and email address associated with your account
• A clear description of the issue
• Any relevant order or transaction IDs
• What outcome you are seeking

2. Response Times

We aim to handle complaints within the following timeframes:

• Acknowledgment: Within 2 business days of receiving your complaint
• Investigation: We will investigate the matter and aim to provide a full response within 10 business days
• Complex cases: If more time is needed, we will inform you of the expected timeline and keep you updated on progress

3. Payment and Billing Complaints

All payments are processed by Paddle.com, our Merchant of Record. For payment-related complaints (charges, invoices, refunds), you may:

• Contact us at admin@makelesson.com and we will coordinate with Paddle on your behalf
• Contact Paddle directly through the support link in your purchase receipt email

For refund requests, please also see our Refund Policy.

4. Escalation

If you are not satisfied with our response, you may escalate the matter by emailing admin@makelesson.com with "Escalation" in the subject line. We will review the case and respond within 10 business days.

5. External Resolution

If we are unable to resolve your complaint to your satisfaction, you may have the right to refer the matter to an external dispute resolution body. For payment disputes processed through Paddle, you may contact your local consumer protection authority or use the EU Online Dispute Resolution platform if you are an EU resident.

6. Contact

For any questions about this complaint policy, reach us at admin@makelesson.com.